Overview
The South Coast British Columbia Transportation Authority (TransLink) is seeking Information (RFI) to conduct a feasibility study for modernizing its contact center capabilities. The procurement aims to assess technology and operational upgrades for TransLink and its operating companies, which manage Metro Vancouver's public transit system. Typical bidders include IT consulting firms, contact center technology specialists, and business transformation consultants with expertise in enterprise-level customer service solutions.
Original notice text
South Coast British Columbia Transportation Authority (“TransLink”) is responsible for planning, financing and operating the public transportation system throughout Metro Vancouver. TransLink’s operating companies include Coast Mountain Bus Company Ltd. (CMBC), British Columbia Rapid Transit Company Ltd. (BCRTC) and West Coast Express Ltd. (WCE) and TransLink Security Management Ltd. (TSML). Additional information is available at www.translink.ca Project Summary: The purpose of this RFI is to gather market information from vendors to support TransLink’s Contact C
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Frequently asked questions
- When does this tender close?
- This tender closes Aug 4, 2026.
- Who is the buyer?
- Unknown buyer (Vancouver (Surrey, Burnaby) - British Columbia).
- Is this tender free to view?
- Yes, viewing this tender on the Live Tender Radar is free.
- How can I respond to this tender quickly?
- tenderOS drafts a full proposal from your own past winning bids: in your voice, structure and pricing. Book a demo to see it draft a response to this RFP.