Overview
The City of Calgary is procuring a chat and live agent software solution to manage permitting inquiries and customer queues for its Planning and Development Services department. Software-as-a-Service (SaaS) providers and IT vendors specializing in customer communication, live chat, and queue management platforms would typically bid on this contract.
Original notice text
The City is seeking proposals from qualified proponents to provide a robust chat and live agent software solution for its Planning and Development Services department. The goal is to enhance customer service by enabling efficient, real-time communication between residents, businesses, and City staff regarding permitting inquiries and processes. The solution should also offer queue management, call routing, and escalation features, as well as analytics and reporting tools. The City seeks experienced Proponents to supply, implement, and support this solution, with future scalability and integrat
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Frequently asked questions
- When does this tender close?
- This tender closes Jul 30, 2026.
- Who is the buyer?
- Unknown buyer (Calgary - Alberta).
- Is this tender free to view?
- Yes, viewing this tender on the Live Tender Radar is free.
- How can I respond to this tender quickly?
- tenderOS drafts a full proposal from your own past winning bids: in your voice, structure and pricing. Book a demo to see it draft a response to this RFP.